When will I receive my order?

For US orders, you can expect your order in 4-10 business days. However, if you're in Hawaii or Alaska, it may take 14-18 business days. International orders are expected to arrive within 6-18 business days. Should you encounter any issues, please contact us at support@thewaeve.com.

What is the return policy?

Didn’t catch your Waeve? Don’t worry, if your new Waeve product isn’t right for you, we’ll accept returns on eligible products any time within 14 days of receiving your order. Any personalizations you have made yourself such as color, cut and cap alterations are not refundable. To start your return, email us at support@thewaeve.com.

Where do you ship from?

Waeve orders ship from our fulfillment centers in Brooklyn, NY & Guilford, CT.

Where does Waeve ship to?

Waeve currently ships to all 50 US states and select countries including the UK, Canada, Nigeria, Korea, and France. Want us to ship to you? Tell us where you are at support@thewaeve.com.

Can I cancel or change my order?

Did you place your order just seconds ago? Shoot us an email at support@thewaeve.com real quick and we’ll do our best to make those changes. That said, once you’ve received your shipping confirmation email with a tracking number, we aren’t able to cancel or edit an order.

If you’d still like to make a change once your order has been delivered, you can start a return by emailing us at support@thewaeve.com.

How long until I receive tracking information for my order?

All Waeve orders take 72 hrs to process. If you don’t see your shipping confirmation email after 72 hrs, don’t hesitate to reach out to us at support@thewaeve.com. Keep in mind, we don't process orders on weekends so if you place your order on a Friday night, processing won't being until the following Monday.


What do the wigs come with?

The wigs come with an entire Wig Starter Kit included free with every purchase. The kit contains a wig grip, four wig caps in two different shades, tweezers for plucking, scissors for cutting the lace, a dust bag for storing your wig and a mini dust bag for storing your accessories. We want you to have all you need to wear your wig right out of the box.

Are the wigs all human hair? Are the wigs all synthetic hair?

In our drop collection and in our core collection: human hair, all of the wigs are 100% human hair. Additionally, the majority of our limited edition collection is human hair with the exception of #6.

Our 100% synthetic hair wigs are The Cool Blonde, The Hot Blonde, and The Flipped Ends. Additionally, #6 from the limited edition collection is also sythenthic.

Where is the hair being sourced from?

We have multiple suppliers, all based in mainland China. We have gone through a multi-step vetting process for each of the suppliers that we work with, which includes factory tours and business ethics vetting.

What kind of hair is it? What’s the origin of the hair?

While we don’t like to use the traditional characterizations of hair (like Brazilian, Cambodian, raw etc.) because they’re often not true or relevant, we can tell you that our human hair wigs are 100% real, cuticle aligned hair sourced in Southeast Asia and manufactured into wigs in China. Our synthetic hair is made up of a blend of Futura and Korean High Temperature fiber making it some of the softest and most natural synthetic hair on the market!

What is T-style lace?

The T-Style lace part is an innovative part design that allows you to get the ease of a closure with the flexibility, customization and natural look of a frontal! The T-style has a pre-plucked part and lace from ear to ear.

Can I customize my wig?

We are happy to provide customizations for our Human Hair Wigs. Please refer to the table to see our customization offerings.

Styling (curled or straighten) yes no yes
Cut (original or layers) no no yes
Part (side or middle) no yes yes
Color (black, brown, or red) yes yes yes
Lace Tint (light, medium, or dark) yes yes yes
Bleach Knots yes yes yes


Can't find what you're looking for?

Email us at support@thewaeve.com